Refund Policy

All sales are final due to the perishable nature of our cookies. We do not offer refunds or exchanges for taste preferences, minor variations in appearance, missed pickups, incorrect addresses, shipping delays, carrier issues, or weather-related conditions once an order has shipped. If there is a verifiable issue caused by Chip Happens LLC (such as missing or incorrect items), customers must contact us within 24 hours of pickup or delivery with order details and photos when applicable; approved resolutions may include a replacement, store credit, or partial refund at our discretion.